Return Policy

General Return and Exchange Policy

All orders are customized and made to order. Therefore all sales are final and there are no refunds. So please review your order carefully before placing it.

Items Missing from an Order

If you are missing an item from order you must contact us within 7 days of the delivery date. Please check the packing slip to insure the missing item is on the list of items shipped. Due to back orders some shipments may be split shipped in which you will be contacted. If an item was left out of your order as an error by Autograph Solution we will send the item immediately and pay for ground shipping charges.

Damaged or Defective Items

If you believe you have received a defective or damaged item you must contact us within 7 days of the delivery date. You will need to provide us with the specific details regarding the defective or damaged items. If the item is found to be defective or damaged we will pay for ground shipping charges for you to return the item back to us. We will email you shipping information. You will need to return the item immediately to us.

Wrong Item Sent

If you receive an incorrect item from what you ordered you will need to contact us within 7 days of the delivery date. You will also need to return the item immediately. We will pay for ground shipping charges to ship the correct item to you. We will also refund ground shipping charges for the return of the item.

Backorders

If an item is out of stock and cannot be shipped immediately we will contact you. We will provide you with 3 options:

We will partial ship your order and adjust shipping charges accordingly. We will ship the item on back order when available.
If you do not want to partial ship we can hold the entire order until all items are ready to ship.
If you do not want to partial ship or hold the order you can cancel the item that is on backorder and visit our website at a later date to check availability.


Tracking your Order

Every package is assigned a tracking number. You will be sent an email with your tracking number when the package has been shipped. You can track your package from this email or by logging into ‘Your Account’.

Making Changes or canceling your order once submitted

Once order has been submitted you cannot make any changes or cancellations.



Payment and Billing

Payment Options

We accept American Express, Discover, MasterCard and Visa credit cards.

Sales Tax

Orders shipped to Tennessee addresses will be charged state sales tax.

Credit Card Safety

Shopping on our website is very safe. Our website is equipped with state-of-the-art secure server software (SSL) that protects all your transactions. This software encrypts all your information so it is not readable as it travels through the internet.

Billing

You will be billed for items upon order confirmation. If for any reason an item is on backorder, you will be notified and can either wait until the item is restocked or cancel your order.

 

Your Account

Creating an Account

You can create an account with us by clicking on the "Your Account" link at the top of every page. You must provide your name and email address to set up an account. You can also set up an account during check-out.

Editing your Account Information

You can edit your account information by logging into your account and selecting the "Edit" button.

Your Password

When you create an account you are able to select a password. If you forget your password click on the "Your Account" icon at the top of every page and provide your email address in the "Lost Your Password" box. Your password will then be emailed to you.


How to Contact Us

Autograph Solution
P.O Box 78
Knoxville, TN 37901

865.862.1460    *Please leave a detailed message and we will call you back as soon as possible.  Please also note that we do not accept orders by phone.  You must place your order through the website.  It is safe and secure.

customerservice@autographsolution.com